This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology (Amendment) Act, 2008. This electronic record is generated by a computer system and does not require any physical or digital signatures.
MYGLAMM attempts to be as accurate as possible in the description of the product on the Site. However, MYGLAMM does not warrant that the product description, colour, information or other content of the Site is accurate, complete, reliable, current or error-free. The Site may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product. MYGLAMM reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability.
Any recommendation made to you in the Site during the course of your use of the Site is purely for informational purposes and for your convenience and does not amount to endorsement of the product or services by MYGLAMM or any of its associates in any manner.
The products and services available on the Site, and the samples, if any, that MYGLAMM may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons.
In case any products or beauty services purchased / received / availed causes side effects or doesn’t suit you, please note that MYGLAMM is in no manner responsible for any manufactural side-effects or service provider and manufacturer or service provider of the product or service shall be solely responsible for such side effects and consumer complaints. You should consult a specialist before the use of the same.
MYGLAMM strives to provide accurate product and pricing information, however errors may occur.
MYGLAMM cannot confirm the price of the product until you make the order. Without limiting the generality of Clause 8 (Cancellations, Refunds and Returns) below, if a product / service is listed at an incorrect price or with incorrect information due to any technical error, MYGLAMM shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, MYGLAMM may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and MYGLAMM will have the right to modify the price of the product/ service and contact you for further instructions using the e- mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation. In the event that MYGLAMM accepts your order the same shall be debited to your credit card account and duly notified to you by email or text message on your registered mobile number or through any other suitable mode of communication that the payment has been processed. The payment may be processed prior to MYGLAMM’s dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed to your credit / debit card account. PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERRED ON THE SITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF MYGLAMM. MYGLAMM may revise and cease to make available any product/ services at anytime. In the event, MYGLAMM is unable to deliver the product to you on time or at all, you will be notified by an e-mail and your order will be automatically cancelled due to unavailability of the product or at your instructions due to failure to deliver the product on the expected time of delivery by our delivery partners. MYGLAMM shall not be liable to pay for any damages in such an event owing to cancellation of the order or delay in delivery.
Please refer to our Cancellation, Refunds and Returns Policy provided on our Site.
Please refer to our Shipping and Delivery Policy provided on our Site. You agree and understands that the Company shall not be responsible in any manner whatsoever for (i) delivery of the Service(s) at a wrong address furnished by you; (ii) any loss and/or damage to you due to incorrect, incomplete and/or false information furnished by you; or any deficiency in payment of consideration payable towards the Service(s) purchased on the site.
Payments for the products available on the Site may be made in the following ways:
You shall be entitled to use his/her valid credit/debit and/or any other payment cards, net banking facility or cash to make payment of the Service Charges against any booking being made on the Site. You undertake and confirms that he/she shall furnish at his/her own risk correct, complete and accurate details of credit/debit and/or any other payment cards, net banking accounts and shall be solely responsible for any cost, expense, loss and/or damage which may be suffered by him/her due to furnishing of wrong details/information relating to his/her credit/debit and/or any other payment cards or net banking accounts. In the event of any data theft, the Company shall not be liable for the same.
You expressly agree and declares that the Company shall not be liable for the loss of any nature whatsoever including without limitation indirect, consequential, special and/or incidental damages to you arising, directly or indirectly, out of decline of authorization for any transaction, resulting from you exceeding his/her preset permissible payment limit under the credit/debit and/or any other payment cards and/or net banking accounts.
The Company confirms that the details provided by you in this regard shall be kept confidential and shall not be disclosed to any third party except to the extent required under the rules of any stock exchange and/or by applicable laws, regulations and/or processes of any government authority and/or in connection with any judicial process regarding any legal action, suit and/or proceeding arising out of and/or relating to this Agreement. In the event of any data theft, the Company shall not be liable for the same.
The Chat Functionality has been provided to help you with any and all Site related queries. Any use of this service shall be subject to the following conditions:
The information, photo, image, chat communication, text, software, data, music, sound, graphics, messages, videos or other materials transmitted, uploaded, posted, emailed or otherwise made available to us ("User Content"), are entirely your responsibility and we will not be held responsible, in any manner whatsoever, in connection to the User Content. You agree to not encourage or assist or engage others as well as yourself in transmitting, hosting, displaying, uploading, modifying, publishing transmitting, updating or sharing any information thata. belongs to another person and to which the user does not have any right to;b. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;c. harm minors in any way;d. infringes any patent, trademark, copyright or other proprietary rights;e. violates any law for the time being in force;f. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;g. impersonate another person;h. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;i. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
MYGLAMM shall in no way be held responsible for examining or evaluating User Content, nor does it assume any responsibility or liability for the User Content. MYGLAMM does not endorse or control the User Content transmitted or posted on the Site by you and therefore, accuracy, integrity or quality of User Content is not guaranteed by MYGLAMM. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will MYGLAMM be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site. You hereby waive all rights to any claims against MYGLAMM for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.
You hereby acknowledge that MYGLAMM has the right (but not the obligation) in its sole discretion to refuse to post or remove any User Content and further reserves the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Terms and Conditions, MYGLAMM has the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable and further reserves the right to refuse service and/or terminate accounts without prior notice for any users who violate these Terms and Conditions or infringe the rights of others.
We would be using user's content including textual, photographic, video graphic content and social account for displaying on our website, advertisements, retail stores, etc as- it-is or with modifications wherever user has provided the necessary consents. User can request us to take down his content by contacting us on customer support.
If you wish to delete your User Content on our Site or in connection with our mobile applications, please contact us by email at firstname.lastname@example.org and request you to include the following personal information in your deletion request: first name, last name, user name/screen name (if applicable), email address associated with our Site and/or mobile applications, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 30 business days to process your deletion request.
MYGLAMM reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the Site and to block and prevent your future access the Site.
The "MyGlamm" name and logo and all related product and service names, design marks and slogans are the trademarks, logos or service marks (hereinafter referred to as "Marks") of MYGLAMM. All other Marks provided on the Site are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any Marks in any manner. Marks displayed on this Site, whether registered or unregistered, of MYGLAMM or others, are the intellectual property of their respective owners, and MYGLAMM shall not be held liable in any manner whatsoever for any unlawful, unauthorized use of the Marks.
MYGLAMM and its suppliers and licensors expressly reserve all the intellectual property rights in all text, programs, products, processes, technology, content, software and other materials, which appear on this Site, including its looks and feel. The compilation (meaning the collection, arrangement and assembly) of the content on the Site is the exclusive property of MYGLAMM and are protected by the Indian copyright laws and International treaties. Consequently, the materials on this Site shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed or modified in whole or in part or in any other form whatsoever, except for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying, reproducing, duplicating, republishing, posting, transmitting, distributing or modifying.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips, downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. We also grant you a limited, revocable, non-transferable, and non- exclusive license to create a hyperlink to the home page of the Site for personal, non- commercial use only. The Contents and software on this Site are to be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, re-publication, display, or performance, of the Contents on this Site is strictly prohibited. Unless MYGLAMM explicitly provides to the contrary, all Contents are copyrighted, trademarked, trade dressed and/or other intellectual property owned, controlled or licensed by MYGLAMM, any of its affiliates or by third parties who have licensed their materials to MYGLAMM and are protected by Indian copyright laws and international treaties.
This Site is provided to you "AS IS". We make no representations regarding the use of or the result of the use/depiction of the Contents on the Site in terms of their correctness, accuracy, reliability, or otherwise. MYGLAMM shall not be liable for any loss suffered in any manner by the user as a result of depending directly or indirectly on the depiction of the Content on this Site.
MYGLAMM shall have the right, at any time, to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Site may discontinue disseminating any portion of information or category of information. MYGLAMM does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
MYGLAMM through the Site intends to provide its users with general information about beauty related services and products. The Site encourages its users to interact with MYGLAMM and its employees by asking questions that enables the user to obtain information of a general nature pertaining to beauty and healthcare topics. The postings on the Site or on social networking sites, including the Site’s Facebook page, or any information provided over chat or e-mails exchanged with MYGLAMM, its employees or representatives (collectively referred to as "Information") which are in furtherance of any communication made by the user with MYGLAMM, its employees or representatives is based on the background provided by the user. The Information is not intended to constitute personal medical suggestion or be used for any medical diagnosis or treatment. While MYGLAMM takes reasonable care to ensure that the Information is accurate, MYGLAMM makes no representation and takes no responsibility for the accuracy, completeness, appropriateness or usefulness of the Information. For any specific medical conditions or issues, users are advised to seek opinion from a certified medical practitioner. In the event any user relies on the Information provided by MYGLAMM or its representatives/ employees, he/she may do so at its own risk. Under no circumstances will MYGLAMM, its employees, representative or affiliates be liable for the Information or the consequences of relying on such Information.
In keeping with MYGLAMM's objective of providing its users with general information about beauty and healthcare topics and products, MYGLAMM engages experts having knowledge of in their respective fields ("Experts") to respond to queries posted by users. Any information provided by the Experts, either over the Site, through e-mails, chat rooms or on social networking sites, including the Site's facebook page (collectively referred to as "Expert's Opinion") is based on the Expert’s personal opinion. The Expert's Opinion is not intended to constitute personal medical suggestion or be used for any medical diagnosis or treatment. MYGLAMM makes no representation and takes no responsibility for the accuracy, completeness, appropriateness or usefulness of the Expert's Opinion. In case any user relies on such Expert's Opinion, he/she may do so at its own risk. Under no circumstances will the MYGLAMM, Company, its employees, representative or affiliates be liable for such Expert's Opinion or for the consequences of relying on such Expert's Opinion.
For any general information posted on the Site, users must not infer or assume that such information necessarily applies to them.
THE SITE IS PRESENTED "AS IS." NEITHER WE NOR OUR HOLDING, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE OR ANY OF THE CONTENT, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.
YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WE NOR OUR HOLDING, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) UNDER ANY CIRCUMSTANCES FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (c) DATA NON-DELIVERY, LOSS, THEFT, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-WEBSITE LINKS ON THE SITE; (e) VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES; (f) ANY INACCURACIES OR OMISSIONS IN CONTENT; OR (g) EVENTS BEYOND THE REASONABLE CONTROL OF MYGLAMM. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED.
FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER WE NOR OUR SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE SITE OR YOUR USE THEREOF REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED.
YOU AGREE THAT NO CLAIMS OR ACTION ARISING OUT OF, OR RELATED TO, THE USE OF THE SITE OR THESE TERMS AND CONDITIONS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE. IF YOU HAVE A DISPUTE WITH US OR ARE DISSATISFIED WITH THE SITE, TERMINATION OF YOUR USE OF THE SITE IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.
References on the Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you. This does not in any way constitute or imply MYGLAMM endorsement, sponsorship or recommendation of the third party, information, product or service or any association and relationship between MYGLAMM and those third parties.
MYGLAMM is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. MYGLAMM do not assume any responsibility for examining or evaluating the offerings of the off-websites pages or any other websites linked from the Site. We shall not be responsible for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit via the Site.
Without any prejudice to particulars listed in Clause 13 above, MYGLAMM shall have the right to seek and obtain any injunctive, provisional or interim relief from any court of competent jurisdiction to protect its trade-mark or other intellectual property rights or confidential information or to preserve the status quo pending arbitration.
MYGLAMM's failure to act with respect to a breach by you or others does not waive its right to act with respect to the breach or subsequent and similar breaches.
You are prohibited from violating or attempting to violate the security of the Site, including, without limitation,
a. accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
b. attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
c. attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mail bombing" or "crashing;"
d. sending unsolicited email, including promotions and/or advertising of products or services; or
e. forging any header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability
MYGLAMM is entitled to investigate occurrences that may involve such violations and may involve, and co-operate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from MYGLAMM on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).
You acknowledge and hereby agree to these Terms and Conditions and that it constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.
We reserve the right, in our sole discretion, to change/ alter/ modify these Terms and Conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.
Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms and Conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable arbitral award or court decision, such unenforceability or invalidity shall not render these Terms and Conditions unenforceable or invalid as a whole but these Terms and Conditions shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision. The headings in the Terms and Conditions are for convenience only and shall not be used in its interpretation.
If you have any questions regarding these Terms and Conditions, please email us at email@example.com
Customer Service Desk
E-mail id: firstname.lastname@example.org
Contact Days: Monday to Saturday (8:00 a.m. to 10:00 p.m.)Sunday (10.00 a.m. to 6.00 p.m.)
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
Our Products will be in branded shipper carton, inside shipper carton, product’s mono carton will be covered with bubble wrap. Shipper carton will be covered with tamper proof security envelop. Bubble wrap will reduce transit damage (Fragile items like bottles are safely secured with this bubble wrap.)
MyGlamm ships throughout India!
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
You can track the status of your package 24 hours after your order is dispatched from our logistic partners warehouse.
We dispatch most orders within 1-4 business days (excluding Sundays and public holidays)
Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations.
Rest assured, you will only have to pay the shipping/CoD charge if applicable, on the first package you receive.
Shipping charges very based upon the value of products and location of delivery.
Unfortunately, MYGLAMM does not ship outside India at the moment. However, we are working on starting international delivery as soon as possible, so stay tuned!
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on email@example.com or call us on +91 ___________________.
In such cases, the order will be cancelled and we will refund the reward points used to maximum extent possible and balance by the original mode of payment. The money will be refunded to you within 24-48 business hours after the cancellation request.
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on firstname.lastname@example.org.
In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
Once we receive the product(s) back and verify its packaging/condition, we will refund your money within minimum 24-48 business hours.
In case of cancellation before shipment, we will refund the reward points used to maximum extent possible and balance by the original mode of payment. we process the refund within minimum 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our logistics partner's warehouse.
o For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
o For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email or as provided in your registered account with us. It will take an additional 2-3 business days for the amount to reflect in your account.
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
o Product is damaged due to misuse/overuse
o Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
o Serial Number is tampered
o Defective products that are covered under Seller/Manufacturer’s warranty
o Product is used or altered
o If request is initiated after 14 business days of order delivery
o Free product provided by brand
o Products (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
Our shipments go through rigorous quality check processes before they leave our logistics partner's warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 14 days of receiving the order:
Step 1: Contact our Customer Support team via email (email@example.com) within 14 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our logistics partner's warehouse.
o For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
o In addition, we also provide the hassle-free option of refund through MyGlamm coupons, which can be used during future purchases.
The domain name www.myglamm.com ("Site") and mobile application MyGlamm (on Google Play Store and Apple App Store) is owned and operated by Sanghvi Beauty & Technologies Pvt Ltd ("MYGLAMM" or "We" or "Us"). We value the trust you have in us. Therefore, we insist upon the highest standards for secure transactions and customer information privacy.
Our Policy is subject to change at any time without notice. Your continued use of the Site following such changes to the Policy constitutes your acceptance of the changed Policy and to be bound by such changes. If you do not continue to use the Site following change in the policy but take no action with respect to your personal information and sensitive information with us, our use of your personal information and sensitive information shall remain subject to the Policy in effect prior to the change. You are responsible for periodically reviewing this Policy in order to be aware of any changes thereto.
We may collect personal identifiable information from you when you save or otherwise provide us when you set up a free account with the Site OR when you communicate with us via phone, email, chat, etc OR when you fill an entry to participate in any contest, promotion or survey, etc. OR use the service of Gift Card on the Site OR when you participate at one of our events, etc. As a result of these actions you might supply us with personal information, such as your name, e-mail and postal addresses, phone number(s), credit card information, names of people to whom purchases have been shipped including address and telephone numbers, IP addresses, product interest information and in certain circumstances, your opinions and individual preferences, etc (collectively "Personal Information"). When you visit this Site, our social media platforms, or our social networking or mobile applications, may also collect certain information about your device or usage by automated means or by using technologies such as cookies, web server logs and web beacons.
You may also provide us with information like financial information such as Bank account or credit card or debit card or other payment instrument details, password, physical health condition; medical history, sex, etc. (collectively "Sensitive Information") for availing the services at our Site.
We may also maintain a record of your product interests and acquire information about you from our present and/or future affiliates.
This Site is directed to be used by adults only who are above the age of 18 years. If you are not an adult, while you may look at our Site, but you should not make a purchase, register, or submit personal information to us. We or our associates / affiliates do not knowingly collect information from minors. Minors should not be using the Site with any personal information. In an event of default by the minor, the parent or the guardian will be liable to compensate for whatsoever damages arising out of such wrongful use by the minor.
MYGLAMM may use your Personal Information collected:
send you or your friends, relatives or associates, products that you have ordered;
process gift card transaction;
help us learn more about your shopping preferences; or
conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance and to help us improve your shopping experiences and product offerings.
As provided below under Clause 7, you may always choose not to receive promotional materials or marketing information.
Only the persons authorized by us shall have access to your Personal Information and Sensitive Information. We may share your Personal and Sensitive information with:
Service providers who perform services on our behalf based on our instructions which inter alia include franchisees providing beauty services to the customers. However, these service providers will not be authorized to use or disclose such information except as necessary to perform services on our behalf or comply with legal requirements;
Other third parties with your consent (e.g. Facebook applications may share information collected through those apps with your Facebook friends or other Facebook users).
We do not rent or sell your Personal and Sensitive Information to any third party. However, should we plan to merge/sell all or substantially all of our business to another business entity or similar other transaction or be required by that business entity, we may transfer or disclose your Personal Information and Sensitive Information to that business entity who may collect, use or disclose such information for the purposes of evaluating the proposed transaction or for operating and managing the affairs of the acquired business or for other purposes identified in this Policy.
We also maintain appropriate and adequate administrative, technical and physical safeguards designed to protect your Personal and Sensitive Information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
The Site provides an option to all the users to opt-out of receiving any promotional or marketing communications from us. If you do not wish to receive any promotional or marketing communications from us, you can contact us at the address provided below.
You have the following choices with how your information is used:
If you have consented to the collection, use and/or disclosure of your Personal and Sensitive Information as identified in this Policy, you may withdraw the same at any time by communicating to us at the given below under Clause 11.
We endeavour to keep your Personal and Sensitive information secure, up-to- date, accurate in the best possible manner as it may be necessary for the purpose for which it was collected. We value the importance you attach to your Personal and Sensitive Information given to us and therefore we have (i) taken all reasonable measures and precautions to keep such information safe and secure and to prevent any unauthorized access to or misuse of the same; and (ii) enable you to review and edit the same.
However, we shall not be liable to any user for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the user due to the unauthorized access or misuse of the Personal or Sensitive Information by any third party.
E-mail id: firstname.lastname@example.org
Phone: +91 _______________
Monday to Saturday (8:00 a.m. to 10:00 p.m.)
Sunday (10.00 a.m. to 6.00 p.m.)
PROGRAM CAREFULLY. BY ACCESSING OR USING THIS PROMOTIONAL PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ANY OF THESE TERMS AND CONDITIONS, DO NOT PARTICIPATE IN THIS PROGRAM.
MyGlamm Reward program is one way in which MyGlamm endeavours to reward and thank loyal customers individuals or organizations promoting or patronizing MYGLAMM products at MYGLAMM online and offline stores or distribution channels in India. The compensation for the loyalty is presented in reward points which is termed as Glamm Points for all marketing purposes.
To enroll in the program, you need to register with MyGlamm through our website, app or point of sales terminal. You can register as a customer without assistance or a promotional entity including an individual (called as an Influencer) or an organization (called as a retailer) with assistance from a MyGlamm authorized personnel. Actions that you take provides you benefits including reward points according to your activities as listed on the website. The registration process may require that you provide the following information using the online registration form: name, mobile number, email address, password, gender, referral code (optional), birth date, validation from your social media account, etc.
MyGlamm Rewards Program benefits and reward level are determined based on the sale value of MyGlamm products purchased / sold through you directly from MyGlamm website, app, retail stores or authorized distributors. Each qualified reward point will be counted as INR 1 which can be redeemed for purchase of products or booking services. The conversion rate of the reward points is subject to change at Company’s / MYGLAMM discretion without any intimation to you.
Reward points earned before 21 st August can only be used against booking services. reward points earned after 21 st August can be used for purchasing product or booking services.
As an individual or an organization promoting MyGlamm products, you have an option of converting your reward points into currency at a conversion rate of INR for 1 reward point. The conversion rate of the reward points is subject to change at Company’s / MYGLAMM discretion without any intimation to you. The membership criteria for a customer, a promoting individual and a promoting organization is different from each other. The details for the criteria for each entity is listed on the website
For the ambassador model, Direct Sales include Direct Online Purchases, Direct Offline Purchases, Purchases through their Affiliate Link, Purchases through their Party, First Direct Online Purchases by Direct Referral and Circle Sales include Subsequent Direct Online Purchases by Direct Referrals, Direct Online Purchases by Indirect Referrals.
Circle Sales include Subsequent Direct Online Purchases by Direct Referrals, Direct Online Purchases by Indirect Referrals
For the influencer model, Direct Sales include Direct Online Purchases, Direct Offline Purchases, Purchases through their Affiliate Link, Purchases through their Party, First Direct Online Purchases by Direct Referral and Circle Sales include Subsequent Direct Online Purchases by Direct Referrals, Direct Online Purchases by Indirect Referrals.
Indirect Sales include Subsequent Direct Online Purchases by Direct Referrals
Circle Sales include Direct Online Purchases by Indirect Referrals
For the retailer model, Direct Sales include Direct Offline Purchases by Members onboarded by that Retailer, Direct Offline Purchases by Members onboarded by any other Retailer, Direct Offline Purchases by Non-Members
Offline Sales include Direct Offline Purchases by Direct Referrals from other Retailers
Indirect Sales include Direct Online Purchases by Direct Referrals
Circle Sales include Purchases through their Direct + Indirect Referrals' Affiliate Link, Purchases through their Direct + Indirect Referrals' Party, Direct Online Purchases by Indirect Referrals
Furthermore, the definitions of a few key concepts is included below
Direct Sales Commission are the reward points that you earn on your Direct Sales
Offline Sales Commission are the reward points that you earn on your Offline Sales
Indirect Sales Commission are the reward points that you earn on your Indirect Sales
Circle Sales Commission are the reward points that you earn on your Circle Sales
An affiliate link is a link for any page on the MyGlamm website embedded with your referral code for the purpose of tracking the source of the referral.
A virtual online party is a curated collection of MyGlamm products by any member of MyGlamm through which he can extend a special discount (according to the member’s membership level) to the buyers.
A party link is a link for your virtual online party that you have hosted on the MyGlamm web platform.
A direct referral for a member is a person who has registered on the MyGlamm platform through that member by registering through his affiliate party link or by using the member’s referral code.
An indirect referral for a member is a person who has registered on the MyGlamm platform through that member’s direct referral by registering through his direct referral’s affiliate party link or by using the member’s direct referral’s referral code. Any member more than 5 levels down from a member is excluded from his indirect referrals
This criteria is subject to change at the discretion of the company / MYGLAMM at any point in time
Once you reach a specific reward level within MyGlamm Rewards Program, you will receive the benefits that are applicable to that level only. Your level for a month is determined by the value of sales that you have made in that particular month. Your level is reset at the beginning of every month to one level below your level for the previous month. Any adjustment in the amount of reward points according to the changes in the reward level at the end of the month will reflect in the Glamm Point reserve will be made after the month is over. MyGlamm reserves a right to change the rules and /or mechanism and / or values through which these reward Points be redeemed and /or used. MyGlamm shall not be responsible for any errors in the technologies used to calculate customers reward points earned or used.
Please note that reward points accumulated for each level will only be valid for twelve (12) months from the date you reach the particular level.
You authorize MYGLAMM to disclose your information registered on our site www.myglamm.com or on the MYGLAMM mobile app, to Government authorities or to competent authorities or to credit bureaus or to the third persons, to comply with its obligations under law. Further, you also authorize MYGLAMM to use your information for offering products and services to you, including from its associate /partners, unless specified otherwise.
You can manage your account online at www.myglamm/___ or through the MyGlamm mobile app. You can track your rewards by signing into your account at www.________________or on the MyGlamm mobile app.
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